The most efficient way to gain support is to put your questions via email to: firstname.lastname@example.org
Messages are automatically sent to our engineers, with one of our 'on-call' engineering staff receiving them remotely when out of hours. The more information you can give the better! Screen grabs and examples are ideal. That allows us to re-create your environment in our workshops, which helps us root out the problems more quickly.
Alternatively you can call our main office number on 0044 1771 644001 and ask to speak to one of the product support team.
If calling after hours, please leave a message on the automated answering system as these messages are converted into audio clips and are sent to the mobile phone of an on-call engineer.